Cabela's Retail, Inc is hiring a Full-Time Lead Retail Associate in the Customer Service Department for our Retail Store in Hoffman Estates, IL. This position is a critical link to our customers and an exciting opportunity for all outdoor enthusiasts.  This position's duties include:  Responsible for assisting the Customer Service Department management staff, and insures the proper execution of the associates duties.  Assists management with the execution of personnel scheduling, coaching/mentoring, performance appraisal process and other supportive duties.  Trains and instructs area personnel in company policies and procedures.  Receives incoming calls and resolves customer questions and problems in accordance with company guidelines.  Operates cash register to total customer purchases.  Prepares retail and mail order returns, as well as will calls, layaways, rush orders and other special orders.  Prepares various paperwork such as weekly phone count sheets and daily customer comment sheets and forwards to appropriate personnel.  Completes paperwork for holds, hard copies, shipping firearms, and other related paperwork.  Issues gift certificates and research lost gift certificates as needed.  Wraps gifts as requested.  Performs other duties as assigned by management.  This position requires:  1 year of previous Customer Service Department experience is preferred.  Must have the ability to pay close attention to detail to insure accuracy of work.  Ability to train and instruct associates.  Ability to prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.  Ability to handle complex customer issues in a diplomatic manner.  Knowledge of customer service practices and principles and all cash register operations.  Must be a Customer Service oriented team player and have the ability to pay close attention to detail.  Must have the ability to effectively communicate with customers and employees in a courteous, positive and professional manner.  Knowledge of company products, catalog layout, retail only products, and retail practices and procedures is required.  Skill in operating computerized cash register.  Skill in operating personal computer, various software packages and retail computer information systems.  Skill in operating various office equipment such as: calculator, adding machine, copy machine, facsimile machine, and telephone system.  Must have a high school diploma, or equivalent.  Must be able to work the following: at least 3 out of 4 weekends a month; any day, including holidays; opening and closing shifts.  Qualified candidates should have advanced knowledge and at least 2 years of experience in the following areas:  Handling Customer returns and exchanges  Running a Computerized Retail register system  Counting & Handling Money & Credit Card Transactions  Resolving Customer issues and concerns  Cabela's is an Equal Opportunity Employer and offers a comprehensive benefits package including medical and dental for you and your family.